Dogged Workwear Returns Policy

Oct 25, 2026 

If something's wrong with your order, we'll fix it. If the size is off, we'll swap it. If you just don't want it, you've got 30 days to send it back.

Situation	Time limit	What you get	Who pays return postage
Faulty, damaged or wrong item	Covered by Australian Consumer Law	Repair, replacement or refund	We do
Wrong size	30 days from delivery	Swap for a different size	You do (we cover sending the new size)
Change of mind	30 days from delivery	Refund or store credit	You do

Faulty, damaged or wrong item

If your shirt, fan or battery is faulty, arrives damaged, or isn't what you ordered, email us with your order number and a photo or short video of the problem. We'll cover the return postage and sort out a repair, replacement or refund.

This applies to sale items too.

What isn't a fault:

• Damage from misuse or accidents, like a cut sleeve or a dropped battery.
• Washing the shirt with the fans or battery still in it.
• Normal wear and tear from use on site.
• The fit running short. Check the size guide before ordering. If it doesn't fit, use a size swap (below).

Wrong size? We'll swap it

Got the wrong size? We'll swap it within 30 days of delivery.

• The shirt must be unworn and unwashed, with tags still on.
• You pay to post the shirt back to us. We don't cover return postage for wrong sizes. It's about $12–16 in an Australia Post satchel. Keep the fan kit and battery, as you don't need to return them for a size swap.
• Once it arrives, we send the new size with free shipping.
• One free swap per order. If the size you want is out of stock, we'll refund the shirt instead.

Tip: our shirts are 100% cotton and sit a little shorter than a normal work shirt and shrink slightly. If you're between sizes, go up one.

Changed your mind?

You can return anything within 30 days of delivery for a refund or store credit, as long as:

• Shirts are unworn, unwashed, and have their tags on.
• Fan kits and batteries are unused and in their original packaging.
• You cover the return postage.

We can't accept change-of-mind returns on gift cards or items marked final sale.

How to start a return

1. Email info@doggedworkwear.com with your order number and what you'd like (fix, swap or refund). For faults, add a photo or video.
2. We'll reply within 2 business days with the return address and next steps. For faulty items, we'll send a prepaid label.
3. Post it back with tracking. Batteries must go by road (Australia Post Parcel Post, not Express Post), as lithium batteries can't fly.

Please don't send anything back without emailing us first, or we may not be able to match it to your order.

Refunds

Once your return arrives and we've checked it, we'll refund you within 5 business days to your original payment method. Your bank may take a few more days to show it.

• Faulty items: full refund, including your original shipping cost.
• Change of mind: refund of the item price. Original shipping isn't refunded.
• Bundles: if you return part of a bundle, we refund what you paid for that item after the bundle discount. If the order no longer qualifies for free shipping, we'll deduct the $9.95 shipping charge from your refund.

Your rights under Australian Consumer Law

Nothing in this policy limits your rights under the Australian Consumer Law.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Dogged Workwear · ABN 91 834 017 317 · Brisbane, QLD · info@doggedworkwear.com